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Joint Financial Intelligence Unit Financial Services and the Treasury Bureau

Online Functions for Money Service Operators (MSOs)

  • Create User Account
  • User Login
    • Apply for MSO Licence
    • Apply for renewal MSO Licence
    • Apply for Approval in respect of Persons Proposing to become Licensee's Partners / Directors / Ultimate Owners
    • Apply to add New Premises for Money Service
    • Periodic Return for Statement of Transactions
    • Enquire about application status
    • Re-submit supporting documents
Latest News
  • 28/03/2019
    The Customs & Excise Department ("C&ED") published the Frequently Asked Questions applicable to all Money Service Operators ("FAQ") in relation to anti-money laundering and counter-financing of terrorism on 28 March 2019. The FAQ supersedes the FAQ applicable to all Financial Institutions published in March 2012 and it can be found on the C&ED’s website.

    The revised Guideline on Anti-Money Laundering and Counter-Financing of Terrorism (“the Guideline”) has been published in the Gazette on 19 October 2018 and it comes into operation on 1 November 2018. The Gazette notice can be found on the Government’s website and the Guideline can be downloaded at the Customs & Excise Department’s website. Money Service Operators should review their existing policies and procedures in light of the changes in the Guideline and take any necessary steps to ensure continued compliance with all applicable requirements of the Guideline.

    The Anti-Money Laundering and Counter-Terrorist Financing Ordinance (“AMLO”), Cap. 615 Laws of Hong Kong, came into operation on 1 March 2018. Consequently, the Guideline on Anti-Money Laundering and Counter-Terrorist Financing (For Money Service Operators) has been amended and uploaded onto this website. Under the newly-added provision of Section 39A in the AMLO, a money service operator (“MSO”) must display the original of its MSO licence in a conspicuous place at the premises specified in the licence. To dovetail with the amendment Ordinance, the Customs and Excise Department shall issue revised licences to all the MSOs’ licensed companies and their branch(es). Individual licensee will be notified by letter about the detailed arrangement of replacement and collection of the MSO licence(s) at office of the Money Service Supervision Bureau of this department.

    On 5 June 2017, the Money Service Supervision Bureau (MSSB) of Customs and Excise Department will be moved to Units 1218 – 1222, 12/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon. For enquiry, please call the MSSB at (852) 2707 7837 or by fax (852) 2707 7838.

    With effect from 21 March 2017, computers with operating system version Windows XP will no longer be supported for accessing the Money Service Operators Licensing System.

    On 28 August 2015, the Customs and Excise Department will introduce a mobile version of the Online Register of Licensees which enables the public to check information of the Money Service Operator Licensees through their mobile devices.

    On 30 September 2012, the Money Service Operators Licensing System commences to provide comprehensive electronic services. The features include user-friendly online applications for the grant/renewal of money service operator licence, addition of directors/ultimate owners/partners or new business premises, submission of periodic returns; online enquiry of application result/progress and inspection of the register of licensees.

    The CCE has authorized officers in this department to process MSO licence applications, conduct compliance inspection and investigation on the MSOs in connection with requirements under the AMLO.

    The Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance, Chapter 615 (AMLO) came into operation on 1 April 2012. Under the AMLO, a person who wishes to operate a remittance and / or money changing service (i.e. money service as defined under the AMLO) is required to apply for a licence from the Commissioner of Customs & Excise (CCE). Operating a money service without obtaining a money service operator licence from the CCE is an offence and liable to conviction of a fine of $100,000 and imprisonment for six months. Under the AMLO, the CCE is the relevant authority to regulate Money Service Operators (MSOs) (i.e. Remittance Agents and Money Changers) and supervise licensed MSOs' compliance with the customer due diligence and record-keeping obligations and other licensing requirements, as well as combating unlicensed operation of money service.

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